What times and days can I make a party booking for?
-Please check each of our packages on this website to see the available times to book.
Am I able to come and see the venue?
-We kindly ask you to please see our Instagram and Facebook pages- we have uploaded many photos and videos of our entire space (please also look through the highlights on Instagram).
Unfortunately it isn’t easy to show the venue on weekends as we are completely focused and working by the minute in the mornings getting ready for our private parties.
Our venue is closed and packed up during the week.
What is the best age group for your entertainment and is it suitable for both girls and boys?
-Our party packages are suitable for children aged 1-15 years old.
Our parties are very often a mix of girls and boys, so we have created a perfect party plan over these many years which cater to all and ensure every party guest has a fun and exciting experience.
Can adults stay and watch the entertainment in the party room?
-We love an adult audience and welcome everyone to watch their children in most of our packages. We do ask that the party room isn’t overcrowded and background noise is kept to a minimum so that the children’s entertainment and atmosphere isn’t disturbed.
We have a lovely space in the front of our venue specifically set up for our adult guests who spend most of their time there getting a chance to relax, unwind and catch up with friends and family.
What time should we arrive?
-Please arrive 5-15 minutes prior to your party booking time. Please do not arrive earlier than that as we will be cleaning and reorganising the space after the last party- unless you have other arrangements made with Catherine to set up something special earlier.
What’s included at your venue?
-Children will expect to have their imaginations ignited in our magical party venue! With dazzling storytelling, themed games both unique and traditional, potion making, disco, enchanting birthday gift, special keepsake prizes for everyone, face painting, puppet show, dancing, amazing music, magic, bubbles and more!
Please see our packages page for a detailed summary of what is included.
What is the quality of your food and ingredients? Where do children eat?
-We have a selection of great party food menus to choose from for both children and adults which can be found on this website along with pricing. All meals will be freshly prepared on the same day of your party, within our commercial kitchen by Chef Guillaume. We can cater to special dietary needs. We only use the best ingredients and produce. Children’s party lunch is served in our magical party room while the children have their face painting and before we have birthday cake. They will enjoy their lunch seated at a beautiful children’s table with luxury Tiffany chairs.
Can I bring my own food for the adults and/or children?
-We are a registered food business and don’t allow any food or drinks to be brought into our premises. We supply all food and drinks. All children and adults who attend must be catered for.
If you have any take home treats for the cake table you would like to bring this is not a problem.
What’s the minimum and maximum number of children for a party? Does it make a difference with the cost?
-We don’t have a minimum number of children but we have a maximum number of approximately 45 children in the party room. We charge a flat rate for our Classic Character Package regardless of the number of children you have attending.
What is your experience working with children?
-Catherine is managing director of Finding Fairyland and Fairy and the Frog and has successfully operated this business since 2000 in Sydney, Melbourne, Gold Coast, Canberra and Brisbane. Catherine has organized thousands of children’s events for private and corporate clients and has performed in over 6000 events herself.
Catherine and her team have hosted children’s parties for celebrity families including Jimmy Barnes, Collette Dinnigan and John Symond along with major corporate giants such as JP Morgan, Merlin Entertainments, McDonalds, Football NSW, Schroders, NAB, Luna Park and many more. Major events have included Sydney Roosters NRL games, Arsenal FC, NRL nation, Club Christmas parties performing for up to 2000 people, Concord Carnival, Ferragosto Festival, Fisher’s Ghost and many more.
Catherine studied for her Bachelor of Early Childhood Education at Macquarie University whilst establishing Finding Fairyland.
Is parking and finding your venue easy to do?
-We are in a very prominent position on Mortlake St in Concord. You won’t miss our colourful signage when driving past! Being close to a residential area, there is plenty of free street parking in all directions. Please see our contact page for a map showing exactly where we are.
Is there are bathroom?
Yes, there is a bathroom at the back of our party room for both children and adults.
How do I check availability and make a booking?
-Please fill out our Quote and Availability Form we will send you a detailed and personal quote with availability.
How do I pay and when do I need to pay by?
-There is a $400 deposit to be paid upon booking and the balance needs to be transferred to our account on the Sunday before your party. We don’t accept card payments for the party- only bank transfer.
Can I bring my own birthday cake, lollybags, balloons and/or props for the cake table?
-Absolutely. If you would like to bring your own table cloth, some props for the cake table and anything else you wanted to add, please let us know when booking. We already have the cake table decorated and set up beautifully so there really isn’t any need for you to bring in much more than your birthday cake and lolly bags.
How do I receive the party invitations to send to my guests?
-Once you fill in the ‘booking form’ on our website we will email you with the confirmation details with include your invoice with deposit details along with a party invite which you can print out for your guests.
Can I take photos or film the party entertainment?
-No video inside the party room during the performance and entertainment please (only during dancing and pass the parcel) but throughout the rest of the venue is fine at any time. You can take photos throughout our whole venue at any time.
Can the balloon arch colours be changed for our party?
-We make and install a new balloon arch every 3 weeks as we use premium balloons which can last months. There is a day of work involved in building and installing such a large balloon arch so unfortunately we are unable to create a new one for individual parties. The balloon arch is normally in a rainbow design so that there are colours to suit everyone and also blend in with the colourful surroundings of our venue.
